Exchange and return policy

At Z Empire Furniture, we are committed to providing high-quality products that meet your expectations. However, we are fully aware that there are instances where the customer may need to exchange or return the product. Therefore, we have established a clear and easy policy to ensure a comfortable and satisfactory shopping experience for all our valued customers.

Replacement and return period:

We understand that time is important to you, so we give you a flexible period of up to 14 days from the date of receipt of the product to submit an exchange or refund request.

Application acceptance conditions:

To ensure the process completes smoothly, please observe the following conditions:

1- The product must be in its original condition and not been used or installed.
2- The original packaging of the product must be preserved without any damage.
3- Please submit the original purchase invoice and proof of payment as an essential part of the order.

Products that are not returnable or exchangeable:

To ensure the best service is provided, there are some products that cannot be exchanged or returned, including:

1- Products that are specially manufactured according to customer request or with modified specifications.
2- Products that are manufactured upon request.
3- Natural plants, to ensure the preservation of their quality and condition.

Shipping costs:

We ensure that the process is clear and transparent. In the event of an exchange or return, the customer will bear the full shipping costs.

Refund method:

We guarantee that you will get your money back with the same original payment method you used. Whether it is via credit card, cash or any other means, we will make sure the process is carried out quickly and efficiently.

Steps to submit an exchange or return request:

To ensure your convenience and ease of communication, we have simplified the steps necessary to submit an application:

1- Contact the customer service team:

You can contact us through any of our social media, available on the Contact Us page.

2- Clarifying the application and attaching documents:

Please provide clear details of the request, including:
Original purchase invoice and proof of payment.
Clear photos of the product, showing any defects or reasons for the return.

Why us?

We at Z Empire Furniture believe in the importance of providing an exceptional shopping experience. Our team is always ready to listen to your opinions and assist you with any inquiry or problem. We aim to build a long-term relationship with our valued customers based on trust and transparency.

Your support matters to us!

If you have any additional questions or would like assistance, do not hesitate to contact our customer service team. We strive to provide the necessary support as quickly as possible to ensure your complete satisfaction.