Shipping time

  • Greater Cairo: Delivery takes place within a maximum period of 10 working days.
  • Other provinces: Shipping time is determined based on the size of the order and the delivery location, and the customer will be informed of the timing when the order is confirmed.

Shipping fees

  • Shipping fees are determined based on order size and delivery location.
  • Custom or express shipping is available upon customer request for an additional fee.

Shipping methods

  • We ship ourselves within Greater Cairo to ensure the highest level of quality.
  • In the case of shipping to governorates, we may use reliable shipping companies to ensure delivery of products.

Coverage areas

  • Currently, we cover the entire Greater Cairo, and we are working on expanding our coverage to include more areas in the near future.

Track orders

  • Customers can follow up on the status of their orders by communicating directly with the sales team via any of the available means of communication.

Shipping issues

  • If you encounter any issue related to shipment delay or product damage during transportation, please contact our customer service team immediately.
  • If the product is damaged due to shipping, we take full responsibility and will replace the product or compensate the customer according to the agreement.

Additional details

  • If the customer decides to return the product without a problem, he must pay the round-trip shipping fees.
  • Large orders or custom orders may require special shipping arrangements and the customer will be contacted to clarify details.

Contact us

  • For any inquiries related to shipping, please visit the Contact Us page or reach out to us through any of our available channels.

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