Warranty period

  • A one-year warranty is provided on the products, and the warranty period is determined precisely according to the type of product, and this is explained in the product description on the website.

Coverage

  • The warranty covers manufacturing defects only to ensure you receive a quality product.
  • The warranty does not cover damages resulting from improper use, negligence, or accidents.

Exceptions

We would like to clarify that the warranty does not cover the following situations:

  • Damage resulting from misuse or neglect.
  • Damage resulting from accidents or uncontrollable circumstances.
  • Any modifications or repairs made to the product by an unauthorized party.

How to benefit from the warranty

If you encounter any problem with your product, you can easily apply to benefit from the warranty through the following steps:

  1. Contact the customer service team through one of the means mentioned on the Contact Us page.
  2. Provide the purchase invoice and payment statement as proof of purchase.
  3. Attach a clear photo showing the problem or defect with the product, and we will process your request as quickly as possible.

Costs

  • If the defect is due to a manufacturing defect, the customer bears only the shipping costs.
  • If the defect is due to misuse, the customer will bear the shipping costs as well as the maintenance cost.

Repair or replace

  • We are committed to repairing the product or replacing it with a new one if there is a manufacturing defect.
  • The warranty covers repair or replacement of the product only, and does not include refunds.

Repair period

  • We strive to process your order as quickly as possible, and the repair or replacement process usually takes 7 to 15 business days.

Contact Customer Service Team

You can easily contact us if there is any problem

  • Inquiry or to submit a warranty request via:
  • Phone number: 01147432174
  • Email: z.empire.ceo@gmail.com
  • Or through the form available on the Contact Us page.

Additional notes

  • We recommend keeping the purchase invoice throughout the warranty period to ensure ease of procedures.
  • If you have any additional questions, do not hesitate to contact us. Our team is always ready to help you and provide the best solutions.