What is your shipping policy?

  • We provide fast and safe shipping service for all your orders within Egypt. Shipping cost is calculated based on order size and location.

Can I return or exchange products?

  • Yes, you can return or exchange products if there are manufacturing defects. Please review our exchange and returns policy for more details.

What payment methods are available?

  • We accept payment via credit cards, cash on delivery, and bank transfer.

Do you offer warranty on the products?

  • Yes, all products include a warranty, details of which are stated on the product page.

How can I contact customer service?

  • You can contact customer service by phone or through the "Contact Us" page on our website.

Can I modify or cancel my order after payment?

  • Orders cannot be modified or canceled after payment, but you can contact us if there is a problem.

Are there additional charges for shipping?

  • Shipping fees vary depending on location and order size, and will be displayed upon checkout.

How do I add products to my cart?

  • You can easily add products to your cart through the product page by clicking the "Add to Cart" button.

Can I order a custom product?

  • Yes, we can provide customized products, please contact customer service for more details.

Do you offer international delivery?

  • Currently, we offer shipping service within Egypt only.

Can I change the shipping address after completing the order?

  • Yes, you can change the shipping address before the product ships, but after shipping the address cannot be modified.

What is your privacy policy?

  • We respect your privacy and are committed to protecting your personal data. You can view our privacy policy for more details.

Are there any special offers or discounts?

Yes, we offer periodic offers and discounts on some products. Follow us on social media to get the latest updates.

Can I pay on delivery?

Yes, we offer the option of payment upon delivery in some areas within Egypt.

We are always here to serve you! If you have any further questions or need additional assistance, do not hesitate to contact us. Thank you for choosing Z Empire!